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Privacy Policy

Last Updated: July 28, 2026

At Confident & Capable, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we keep it safe, and the choices you have regarding your personal information.

By using this website, you agree to the practices described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to the Confident & Capable website.

2. The Information We Collect

Depending on how you use our website, we may collect the following information:

  • Your name
  • Your email address
  • Your telephone number (if you choose to provide it)
  • Information submitted through our contact forms
  • Provider listing enquiries or submissions
  • Newsletter subscription details
  • Information about how you use our website through cookies and analytics

You do not need to provide personal information simply to browse our website.

3. How We Collect Information

We collect information when you:

  • Contact us
  • Submit or update a provider listing
  • Claim a provider listing
  • Subscribe to our newsletter
  • Complete forms on our website
  • Interact with the website through cookies or similar technologies

4. How We Use Your Information

We may use your information to:

  • Respond to your enquiries
  • Manage provider listings
  • Process provider submissions and listing claims
  • Improve our website and services
  • Send newsletters or updates if you have chosen to receive them
  • Comply with our legal obligations

5. Why We Process Your Information

We only process personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

  • Your consent
  • The need to provide a service you have requested
  • Our legitimate interests in operating and improving Confident & Capable
  • Compliance with legal obligations

6. Sharing Your Information

We do not sell your personal information.

We may use trusted third-party service providers to help operate our website. Where these providers process personal information on our behalf, they do so only where necessary to deliver their services.

We may also disclose information when:

  • Required by law
  • Necessary to protect our legal rights
  • Needed to prevent fraud or misuse of our services

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected.

When information is no longer required, it will be securely deleted or anonymised.

8. Keeping Your Information Safe

We take appropriate technical and organisational measures to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While we take security seriously, no website or online service can guarantee complete security.

9. Cookies

We use cookies and similar technologies to:

  • Ensure our website functions properly
  • Improve your browsing experience
  • Understand how visitors interact with our website
  • Analyse website performance

For more information, please refer to our Cookie Policy.

10. Your Rights

Depending on your circumstances, you may have the right to:

  • Request a copy of the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request restriction of, or object to, the processing of your information
  • Withdraw your consent where we rely on it

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal information has been handled improperly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page, and any changes will take effect from the date they are posted.

12. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our Contact page.