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Provider Listing Terms

Last Updated: July 25, 2026

These Provider Listing Terms apply to all organisations, businesses, charities, community groups, and other established providers that submit a listing to Confident & Capable.

By submitting a listing, you agree to these terms.

Our aim is to provide useful, accurate, and trustworthy information for families while helping providers reach the right audience.

1. Who Can Be Listed

Providers should offer programmes and services that align with the purpose and values of Confident & Capable.

We reserve the right to determine whether a provider or programme is suitable for inclusion in the directory.

Submitting a listing does not guarantee publication.

We aim to review all submitted listings within five (5) working days and will contact you if:

  • Additional information is required
  • Amendments are needed before publication
  • We are unable to approve your submission

2. Your Information

You are responsible for ensuring that all information submitted is accurate, complete, and up to date.

This may include:

  • Organisation or business name
  • Contact details
  • Website and social media links
  • Programme descriptions
  • Age ranges
  • Prices
  • Locations
  • Dates and times
  • Booking information
  • Images and logos
  • Suitability and filter options

If your information changes at any time, please contact us as soon as possible so we can update your listing.

3. Images and Content

By submitting text, images, logos, or other content, you confirm that:

  • You own the content or have permission to use it.
  • The content does not infringe the rights of any third party.
  • The information provided is truthful and accurate to the best of your knowledge.

We may make minor edits to submitted content to improve:

  • Spelling
  • Grammar
  • Formatting
  • Readability
  • Consistency across the directory

These edits will not alter the intended meaning of the information provided.

4. Safeguarding

Providers are responsible for complying with all safeguarding, legal, and regulatory requirements applicable to their services.

Being listed on Confident & Capable does not mean that we have verified or assessed:

  • Safeguarding arrangements
  • DBS checks
  • Staff qualifications
  • Insurance coverage
  • Risk assessments
  • Legal compliance

Families may wish to ask providers directly about:

  • Safeguarding policies
  • DBS checks (where appropriate)
  • Staff qualifications
  • Insurance arrangements
  • Supervision procedures
  • Risk assessments

5. Keeping Listings Up to Date

We may update listings from time to time using information provided by the provider or information that is publicly available.

Where Confident & Capable creates or updates a listing using publicly available information, providers may request amendments or removal by contacting us directly. We aim to respond to these requests within five (5) working days.

To help maintain the accuracy of our directory, we will contact providers approximately every 90 days to confirm their listing details.

Providers will have the option to:

  • Confirm that their listing information is accurate
  • Request changes to their listing
  • Ask for their listing to be paused
  • Request removal from the directory

This process is designed to be simple and may require only a single email response or confirmation.

If we do not receive a response after two reminders:

  • The listing may be marked as “Awaiting Verification.”
  • If no response is received after 180 days, the listing may be temporarily hidden until we can confirm that the provider remains active.

Providers are encouraged to contact us at any time if their information changes rather than waiting for our periodic review process.

6. Removing Listings

We may refuse, suspend, or remove a listing if:

  • Information provided is inaccurate or misleading
  • The listing no longer aligns with the purpose of the directory
  • We receive credible concerns regarding a provider or programme
  • Continued publication is not in the best interests of families or the directory

Where appropriate, we will generally attempt to contact the provider before taking action. However, Confident & Capable is not obligated to do so.

7. Future Features

Listings are currently provided free of charge.

We reserve the right to introduce additional services in the future, including:

  • Featured listings
  • Paid listing tiers
  • Promotional opportunities
  • Premium directory features
  • Other related services

Existing providers will receive reasonable notice before any charges or material changes take effect.

Additional terms and conditions may apply to any future services or features introduced by Confident & Capable.

8. Changes to These Terms

We may update these Provider Listing Terms from time to time.

The latest version will always be available on this page, and any changes will take effect from the date they are published.

9. Contact Us

If you have any questions about these Provider Listing Terms, or if you would like to request amendments or removal of a listing, please contact us using the details provided on our Contact page.